General terms and conditions of sale

These general terms and conditions of sale (T&Cs) apply to any order placed on the vitalay.ch online shop by a private or business customer. By confirming an order, the customer accepts these T&Cs without reservation.

Vitalay products are made in small artisanal batches. Availability varies with production and may change without notice.

If a product is unavailable after the order has been confirmed, Vitalay undertakes to inform the customer as soon as possible and to refund the item concerned in full.

Prices are shown in Swiss francs (CHF), all taxes included. Delivery charges are calculated and displayed when the cart is confirmed.

Payment is secured by Stripe. Vitalay does not store any bank details. Payments by credit card, debit card and other methods offered by Stripe are accepted.

Business customers with an approved B2B account may be granted payment terms of 30 days on invoice, in accordance with the agreed conditions.

Orders are shipped within Switzerland. Indicative delivery times are 3 to 7 working days from order confirmation.

Vitalay cannot be held liable for delays attributable to the carrier or to circumstances beyond its control (bad weather, strikes, etc.).

Owing to the perishable nature of food products and fresh drinks, the right of withdrawal does not apply to orders for Vitalay products, in accordance with Article 40d para. 3 let. d CO (deliveries of goods liable to deteriorate rapidly).

If a product is damaged or does not match the order, the customer has 48 hours from receipt to contact us at contact@vitalay.ch, with a photo as evidence. Vitalay will then replace or refund the product.

Our bottled drinks are fresh products, stabilised by cold high pressure processing (HPP). They must be kept refrigerated (5 °C) from receipt and consumed before the date shown on the label. Cans, which are pasteurised, can be stored at room temperature. Vitalay accepts no liability in the event of improper storage by the customer.

Our artisanal drinks may vary slightly in taste from one batch to another; this is part of the artisanal nature of the product.

Personal data collected when an order is placed is processed in accordance with our privacy policy and the Swiss Federal Act on Data Protection (nFADP). It is used solely for order processing purposes and is not sold to third parties.

These T&Cs are governed by Swiss law (CO, UCA, FADP). In the event of a dispute, the parties undertake to seek an amicable solution. Failing this, the competent court shall be that of Vitalay’s registered office in Switzerland.

For any question about these T&Cs: contact@vitalay.ch